According to the latest KLAS report, Cerner and PCC have been selected as the top performers for small physician practices, with Cerner getting the top spot for broad-use EMRs and PCC for specialty-specific EMRs. The study also found that more than one-quarter of providers at small practices feel stuck with or plan to leave their current EMR vendor.
Findings, published in “New Leaders in the Small-Practice Market: Ambulatory EMR Performance 2015 (1-10 Physicians),” showed that nine out of 20 small-practice EMR vendors had one-third of their customers wanting or planning to leave. Their biggest primary frustrations included poor usability, missing functionality, and unreliable vendor support.
PCC, Cerner, GE Healthcare, Greenway PrimeSUITE and athenahealth were the only vendors with less than 20 percent of their customers wanting or planning to leave, according to the report.
“Small physician practices are really feeling the pressure of keeping up with regulations such as meaningful use,” said report author Erik Bermudez. “These and other pressures are causing a huge number of providers to report dissatisfaction with their current solutions. In these challenging circumstances, it is all the more refreshing to see some of the vendors really step up to meet providers’ demands and needs.”
As part of its analysis, KLAS tapped more than 750 small practices—those with one to 10 physicians—to understand factors leading to success in this market. More than 20 vendors were rated on more than 25 metrics, including ease of use, customer support and which vendors are the most at risk for losing customers.
For access to the report, download the myKLAS app at www.klasresearch.com/lp/downloadklasapp or visit KLAS online at www.KLASresearch.com/reports. Providers receive a significant discount off the standard retail price, or in exchange for a survey about one of their current suppliers, they can receive a complimentary summary report.
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